Return and Refund

Hyperice wants you to be excited about your new purchase. However, if you need to return an item, Our HyperCare team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Hyperice.com

Standard Return Policy:

• Only items that have been purchased directly from Hyperice.in can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• If your unit has been used or opened, return is not possible
• Hyperice does not cover shipping costs for returns.

Refund Policy:

• Once our HyperCare team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

Promotional Kits and Bundles

• We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
• We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.